Frequently Asked Questions

Question: How can I track the status of my order?

Answer: Sign in to your account and review the complete Order History of all your Kara Beauty Orders.

Question: Can I return or exchange my purchase if I don't like it?

Answer: In order for us to be able to provide our customers with quality products at amazing prices, we do not accept returns or exchanges. All sales are final. In the event that an item arrives damaged, defective or it is the incorrect item received, please contact us at cs@karabeauty.com. Our team will be glad to assist you.Please see our return policy for more information.

Question: Can I cancel my purchase?

Answer: Please email cs@karabeauty.com. Be sure to include the order number, email associated with the purchase and/or name provided at checkout. Our team will confirm cancellation and refund of the purchase once the purchase has been cancelled successfully. When an order has been shipped, we are no longer able to intercept the package.

Question: There is a problem with my delivery confirmed purchase, what can I do?

Answer: We ask to be contacted within 7 - 10 days from delivery date. Please provide any supporting evidence along with the order number to cs@karabeauty.com.

Question: Can I make changes to a Pre-Order?

Answer: Pre-Orders will be charged at the time of placing your order. If you would like to cancel your order please contact cs@karabeauty.com before the date that the product is set to ship. Unfortunately, we cannot cancel an order once a shipping label has been created. 

Question: Will you charge sales tax on my order?

Answer: Only if the order is being shipped to California.  Taxes that appear in your online order confirmation are estimated and the actual taxes charged to your credit card will be calculated based on the applicable state and local sales taxes when your order is shipped.
If no sales taxes are due, none will be charged.

Question: What methods of payment do you accept?

Answer: We accept all payment methods that Amazon.com, paypal accepts such as visa and master.

 

Question: How do I determine the shipping charges on my order?

Answer: We offer four types of shipping. See our Shipping Options & Charges.

Question: How do I know if ordering online is secure?

Answer:

At karabeauty.com, protecting your information is a priority.

We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only karabeauty.com is able to decode your information.

To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock
(depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts, as well.

With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site.
The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

We ship internationally with the following exceptions:

Afghanistan, Algeria, Angola, Belarus, Bosnia and Herzegovina, Burundi, Cote d'ivoire (Ivory Coast), Croatia, Cuba, Democratic Republic of the Congo, Iran, Iraq, Jordan, Liberia, Libya, Moldova, Montenegro, Myanmar (Burma), Nigeria, North Korea, Paraguay, Republic of the Congo, Russia, Serbia, Sierra Leone, Somalia, Sri Lanka, Sudan, Syria,Togo, Yemen, Zimbabwe